Privacy policy

Last Updated: September 13, 2025

LutiSpray operates this store and website, including all associated information, content, features, tools, products, and services, aimed at providing you (the customer) with a curated shopping experience (hereinafter referred to as "the Services"). LutiSpray is powered by Shopify, which enables us to offer you the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make purchases or engage in other transactions through the Services, or otherwise interact with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read and understood the Privacy Policy and how your information is collected, used, and disclosed.

Information We Collect or Process

When we use the term "Personal Information," we refer to information that can identify you or others, or information reasonably linked to you or others. Personal Information does not include anonymous or de-identified data, which cannot identify you or be reasonably linked to you. We may collect or process the following categories of Personal Information based on how you use the Services, your country/region, and as permitted or required by applicable laws:

Contact Information: Including your name, address, billing address, shipping address, phone number, and email address.

Financial Information: Including credit card, debit card, and financial account numbers, payment card details, financial account information, transaction details, payment methods, payment confirmations, and other payment details.

Account Information: Including your username, password, security questions, preferences, and general settings.

Transaction Information: Including items you browse, add to your cart, add to your wish list, or purchase, return, exchange, or cancel, as well as historical transaction records.

Communication Records: Including information you provide when you contact us, such as information provided when submitting a customer support inquiry.

Device Information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage Information: Including information about your use of the Services, such as how and when you use or browse the Services.

Sources of Personal Information

We may collect Personal Information from the following sources:

Directly from You: Including when you create an account, access or use the Services, contact us, or otherwise provide us with Personal Information.

Automatically via the Services: Including when you use our products or services or visit our website, information collected from your device, and data gathered through cookies and similar technologies.

From Our Service Providers: Including when we hire third parties to provide specific technology or to collect or process your Personal Information on our behalf.

From Our Partners or Other Third Parties.

How We Use Your Personal Information

Based on your interactions with us or the specific services you use, we may use your Personal Information for the following purposes:

Providing, Customizing, and Improving the Services: We use your Personal Information to provide the Services, including fulfilling contracts with you; processing payments; shipping orders; remembering your preferences and interested items; sending you account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipments; assisting with returns or exchanges; supporting reviews and comments; and providing a personalized shopping experience, such as recommending products related to your purchase history. This may include using your Personal Information to better tailor and improve the Services.

Marketing and Advertising: We use your Personal Information for marketing and promotional purposes, such as sending marketing, advertising, and promotional content through email, SMS, or postal mail. Based on items you previously purchased or added to your cart, as well as other activities within the Services, we may display product or service advertisements on the Services or other websites.

Security and Fraud Prevention: We use your Personal Information to verify your account; provide secure payment and shopping experiences; detect, investigate, or take action regarding potential fraud, illegal, dangerous, or malicious activities; ensure public safety; and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other access details with others.

Communication with You: We use your Personal Information to provide customer support, respond to your inquiries, deliver efficient service, and maintain our business relationship with you.

Legal Purposes: We use your Personal Information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or engage in civil litigation, potential or actual legal disputes, or other adversarial legal processes, and to handle or investigate any activity that may violate our terms or policies.

How We Disclose Personal Information

In certain situations, we may disclose your Personal Information to third parties for legitimate purposes within the scope of this Privacy Policy. Such situations may include:

Disclosure to Shopify, vendors, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, shipping, and transportation).

Disclosure to business and marketing partners for the provision of marketing services and to display advertisements to you. For example, we may work with Shopify and third-party services to support personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners will use your information according to their own privacy statements. Depending on your country/region, you may have the right to request that we stop sharing your information for targeted advertising and marketing purposes. To opt-out of such uses of your information, please click here.

Disclosure when you direct, request, or otherwise consent to the disclosure of certain information to third parties, such as for product shipping, or through your use of social media widgets or login integrations.

Disclosure within our affiliated companies or corporate group.

Disclosure in the event of a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms or policies, and protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes your Personal Information regarding your access and use of the Services to provide and improve the Services. Information you submit to the Services will be transmitted and shared with Shopify and possibly third parties located outside your country/region to provide and improve the Services. Additionally, to help protect, develop, and improve our business, we use certain Shopify-enhanced features that integrate data and information from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use Personal Information about your interactions with our store, other merchants, and Shopify. In such cases, Shopify will be responsible for processing your Personal Information, including responding to your rights regarding the use of your Personal Information for the purposes outlined above. For more details on how Shopify uses your Personal Information and any rights you may have, please visit Shopify's Consumer Privacy Policy. Depending on your country/region, you can exercise certain rights regarding your Personal Information through Shopify's Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you access these websites, please be sure to review their privacy and security policies, as well as their terms of service. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of their information. Any information you provide on public or semi-public platforms, including social media platforms, may be viewed by other users of the Services or these third-party platforms, and our or the third party's use of such information may be unrestricted.

Children's Data

The Services are not intended for children, and we do not intentionally collect any Personal Information from minors in your jurisdiction. If you, as a parent or guardian, become aware that your child has provided us with Personal Information, please contact us using the contact details below, and we will remove such information. As of the effective date of this Privacy Policy, to the best of our knowledge, we do not “share” or “sell” (as defined in applicable law) Personal Information from children under 16.

Data Security and Retention

Please note that no security measures are foolproof, and we cannot guarantee “absolute security.” Additionally, any information you transmit to us may not be secure during transmission. We recommend that you do not send sensitive or confidential information via unsecured channels.

The retention period for your Personal Information depends on various factors, such as whether we need it to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your country/region, you may have some or all of the following rights related to your Personal Information. However, these rights are not absolute and may apply only in specific situations, and we may decline your request in certain cases where permitted by law.

Access/Transparency: You have the right to request access to the Personal Information we hold about you.

Right to Deletion: You may have the right to request that we delete your Personal Information.

Right to Rectification: You may have the right to request corrections to inaccurate Personal Information we hold about you.

Right to Portability: In certain circumstances and with some exceptions, you may have the right to request a copy of your Personal Information and ask us to transfer it to a third party.

Opt-out of Targeted Advertising or Sharing: Depending on your country/region, you may have the right to opt-out of the “sale” or “sharing” of Personal Information or refuse our processing of your Personal Information for “targeted advertising” purposes (as defined by applicable privacy laws). To exercise your opt-out right, click here.

You may manage your communication preferences. We may send you promotional emails, and you can opt-out at any time using the unsubscribe option in the email.

If you wish to exercise any of the above rights, please contact us via the method provided below. For further details on how Shopify uses your Personal Information and any rights you may have regarding data processed by Shopify, please visit: Shopify Privacy Portal.

Complaints

If you have any concerns about how we handle your Personal Information, please contact us. Depending on your country/region, you may have the right to appeal our decisions by contacting your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your Personal Information outside of your country/region.

If we transfer your Personal Information outside the European Economic Area or the UK, we will use recognized data transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts from relevant UK authorities if the destination country is not considered to have adequate data protection standards.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our privacy practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last Updated" date, and provide any required notices under applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please contact us at:

Email: lutispray@gmail.com

Address: 225 Bowery, Irvine, CA 92612, US